Why do we need an account to submit?

Simply put, Privacy & Convenience. It keeps your content private from others and it also adds the benefit of not having to fill out all your details each time you make a submission, custom edit request or even a new order. 

How long does it take to get the screen recording?

We aim to work on this as soon as we get the order but we do ask that you allow us 7 – 10 days to get back to you (especially during the busy wedding season). 

What format are the files delivered in?

The screen recording is a simple .mov video file that should work on any computer (and even mobile device. Reach out if not). 

How long will the download link be active for?

The link will be active for a maximum of 30 days. Afterwhich, it may be deactivated/deleted. We encourage you to download your files and keep the safe as soon as you can.